Shipping policy
At RachGallery, we’re committed to getting your beauty finds to you safely and promptly. Here's everything you need to know about our shipping process.
🎁 Free Shipping within Singapore
We offer FREE standard shipping for all Singapore orders above SGD 65!
This will be automatically applied at checkout — no code needed.
📦 Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
You will receive an email with your tracking number once your order has been dispatched.
Please note: During sale periods, launches, or public holidays, processing times may be slightly longer.
🚚 Shipping Methods and Delivery Times
We ship via trusted carriers such as SingPost, NinjaVan, and their international logistics partners.
| Destination | Estimated Delivery Time |
|---|---|
| Singapore (Local Shipping) | 2–4 business days |
| United States | 10–21 business days |
| Australia | 7–14 business days |
| Middle Eastern destinations (UAE, Kuwait, Qatar, Saudi Arabia) | 10–21 business days |
| Europe (Sweden, Norway, Iceland, and other EU countries) | 10–21 business days |
| Other International Destinations | 7–21 business days |
Delivery times are estimates and may vary based on destination country customs and local delivery conditions.
We proudly ship to Singapore, the United States, Australia, the United Arab Emirates, Kuwait, Qatar, Saudi Arabia, Sweden, Norway, Iceland, and many other destinations worldwide!
🔍 Tracking Your Order
All RachGallery orders come with tracking, including international shipments.
Once your parcel is handed over to your local postal service, tracking updates may vary slightly depending on their system — but rest assured, your order is safely on its way.
If you experience any unusual delays, feel free to reach out to us at hello@rachgallery.com and we’ll be happy to assist you.
🛡️ Shipping Liability
All parcels from RachGallery are carefully packed with love and shipped with tracking for your peace of mind.
We take pride in ensuring your order is protected with secure packaging materials, such as bubble wrap, to help it reach you in perfect condition.
While we do our best to work with reliable carriers, please understand that occasional delays may occur due to customs processes or local postal services, which are outside of our control.
Once an order has been dispatched and tracking information has been provided, RachGallery is not liable for:
- Delays caused by shipping carriers or customs
- Parcels lost in transit
- Damage during delivery
Rest assured, we are always here to assist you should you have any questions about your shipment.
🌎 Customs Duties and Import Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer. We are unable to predict or cover customs fees that may arise.
📩 Contact Us
Have any questions about shipping, tracking, or your order?
Reach out to us anytime at hello@rachgallery.com — we're happy to help!